With our joint
perspective of having managed inbound and outbound call center services from
both the client’s perspective and that of an outsource call center, we take a
unique approach to managing your outsourced programs. This ensures that in the
tug of war among conflicting priorities, your goals are achieved.
provides contact center outsourcing services as either a consultative service
or, if you prefer, through a call center broker agreement at no cost to you. In
either case, you are assured of the same level of service, commitment and
quality from your eStrategy3 call center consultants.
We will help you
select the best partner to meeting your outsourcing needs utilizing our
substantial industry knowledge combined with a stringent agency selection
To learn more
about our outsourcing placement services Contact Us.
utilize call center resources outside the U.S. are abundant, but which offer
the right fit for your needs? Of course the costs savings are attractive, but
there are many other considerations that go into making an offshore outsourcing
decision. eStrategy3 takes the call center outsourcing process a step further
in assisting you to select and manage the best offshore partner.
economy demands that customer contact strategies accommodate a variety of
languages. We will identify and locate qualified call centers with considerable
multilingual experience on your behalf, both in the U.S. and offshore.