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You are the expert in your field. We’re the experts in ours. With that expertise, we can show you numerous ways to enhance the productivity and profitability of your customer contact efforts. We can also guide you in what to look for and what questions to ask to make sure that you are receiving the highest level of quality and efficiency from your inbound and outbound call center practices, whether they are conducted in-house or outsourced.

Our experience spans many industries including:

  • Financial Products & Services
  • Healthcare & Pharmaceutical
  • Non-Profit
  • Insurance
  • Consumer Products & Services
  • Telecommunications
  • Membership & Continuity
  • Publishing
  • Market Research & Surveys

 We are here to support all of your customer contact initiatives including:

  • Business CRM Solutions
  • Customer Acquisition & Sales
  • Social Media Integration
  • Customer Care Strategy
  • Loyalty & Continuity Marketing Campaigns

Best of all, we design our call center consulting services to accomplish just what you need, whether it’s a la carte services or turnkey management.