People are the key to
success in any organization. Ours is no exception. We value our partnerships
with our clients and outsource contact centers above all else, and eStrategy3’s
managing partners are committed to making a direct impact on each clients’
initiatives. Thus, we are directly involved in each of our relationships –
strategizing, communicating, and managing to ensure each client’s success and
satisfaction.
Sid Scott:
http://www.linkedin.com/in/sidoscott
Sid is a dynamic
leader with broad-based experience in contact center operations, strategic
planning, marketing, and business development. He possesses diverse expertise
in consumer products, banking, insurance, pharma, retail, telecommunications, and customer
service.
Strengths:
An independent
mind with innate analytical abilities and vision to see the big picture while
being able to manage the implementation and deliver the end result. Exceptional
interpersonal, communication, organizational and leadership skills; recognized
for the ability to influence, build, inspire, motivate and direct high
performance teams.
Specialties:
- Strategic Marketing Plan Development
- Project Management, Planning and
Implementation
- Business Re-engineering
- Multi-site Operations Management
- Turnaround & Change Management
- Client Relationship Management
- Multi-channel communication
- Contact center selection (domestic,
near shore, off shore)
Sandra Alexa:
https://www.linkedin.com/pub/sandra-alexa
Sandra is a
contact center expert with a proven track record for devising creative
solutions utilizing industry best practices.
Strengths:
A trusted
strategic ally who takes a holistic approach to the contact center environment,
acknowledging that the contact center is a critical component in the success
and profitability of the overall organization. Committed to building long term
partnerships and commended by clients and vendor partners alike for taking a
hands-on approach. Surpasses expectations by delivering active and continuous
process improvement in addition to sound strategic recommendations.
Specialties:
- Developing impactful programs from
strategic design to tactical implementation
- Conducting comprehensive situational
analyses and performance reviews
- Applying an analytical and
quantifiable approach to decrease cost and increase ROI
- Establishing successful client/vendor
relationships through a comprehensive technology and vendor selection process
